A Verizon Wireless customer is being warned that the company is restricting users from logging in to its site to change their password because they are worried about their security.
On Tuesday, Verizon told the BBC that it had implemented a policy requiring all users to sign up for a new password every time they logged in to the site.
Verizon says it’s now working to remove the restriction, but some users are still facing the problem.
One Verizon Wireless account holder told the company on Twitter that the change affected her account and it was now “not possible to login”.
“This is the first time I have been impacted in a long time,” she said.
“We have been trying to get to a point where it is possible to log in without having to change the password.”
Another customer, who goes by the name ‘Haley’, told the ABC she was worried about her security after being told she could not log in.
It has been frustrating,” she added.”
This has been a huge annoyance, and I’m really not sure what else I can do.
It has been frustrating,” she added.
Verizon Wireless has previously had issues with log-ins in the past.
The company introduced new security measures in October last year after hackers accessed a large number of customers’ details, including names, phone numbers, email addresses and social media accounts.
“In the past Verizon has been able to successfully detect a large proportion of those attacks by taking steps to encrypt the information that was sent to Verizon,” the company said in a statement at the time.
The company says it has been working with law enforcement and has made several changes to improve the security of its systems.